As a Branch Manager in Halifax bank I lead my team to be the best bank in our community giving customers extra through great service.
I love to see the relationships my branch builds with local customers often seeing generations of families through the most important times of their lives. It is extremely rewarding to see a customer who has been saving to buy their home, open up accounts for their new family or go out with a ‘weight lifted from their shoulders’, having saved some money.
It can be a challenging career with lots of priorities and risks to balance at a fast pace but the focus on colleagues means I know support is on hand and enjoy being part of a very positive team.
I made the decision to go straight into work after college, so although I was pleased with the work I have done to pursue a career in banking I had missed the experience of university level learning. The opportunity to study retail banking practice at Middlesex offered me the challenge of stretching myself and reflecting both personally and professionally.
It was easy to get lost in the wealth of interesting research subjects available when I began to look outside of my usual parameters.
The course gave me the opportunity to thoroughly research my business and community to really understand my thought process in producing a meaningful business plan. I would not have had the skill or resources to do this before the course.
On completing the course I understood my own learning style and had an increased awareness of the "bigger picture" in which my business could influence and be impacted. This allowed me to tailor how I manage my branch to be more approachable to our customers and aware of our part in the community.
I have not stopped this research, ensuring I regularly check news updates and seek further information of how new events and wider changes could affect my branch and colleagues. I can then use this to shape my business plan or make recommendations for changes.
I would certainly recommend the course as it gives you the time to consider, reflect and stretch your skills which can be used both in and out of work.
My advice would be make the time, don't rush to complete the work or focus on something we already talk a lot about as a company. Choose a subject you are interested in or passionate about.