Qualifications

PhD (Otago), BCom (Hons), FNZCS

Positions:

  • Professor of Human-Computer Interaction
  • Head, Interaction Design Centre

Publications:

Published Research - last 5 years:

Cognitive Task Analysis and Field Research Methods

  • Albinsson, P.-A., Wong, B. L. W., & Pilemalm, S. (2005). Using a reconstruction-exploration approach to empower cognitive analysis methods: Possibilities and challenges. In Proceedings of the Human Factors and Ergonomics Society 49th Annual Meeting, 26-30 Sept 2005, Orlando, Florida. (pp. 224-228): HFES Press.
  • Blandford, Ann, & Wong, B.L. William. (2003). Field research in HCI: A case study. Paper presented at the CHINZ '03 Conference of the ACM Special Interest Group on Computer-Human Interaction New Zealand Chapter, Dunedin, New Zealand.
  • O'Hare, David, Wiggins, Mark, Williams, Anthony, & Wong, William. (2000). Cognitive task analysis for decision centred design and training. In J. Annett & N. A. Stanton (Eds.), Task Analysis (pp. 170-190). London: Taylor & Francis.
  • Wong, B. L. W., Ng, B. P., & Clark, S. A. (2000). Assessing the effectiveness of animation and virtual reality in teaching operative dentistry. Journal of Dentistry: Educational Technology Section, 1(1), http://www.elsevier.com/homepage/sab/jdentet/contents/wong1/wong1.html.
  • Wong, B. L. William, & Blandford, Ann. (2002). Analysing ambulance dispatcher decision making: Trialing Emergent Themes Analysis. In F. Vetere, L. Johnston & R. Kushinsky (Eds.), Human Factors 2002, the Joint Conference of the Computer Human Interaction Special Interest Group and The Ergonomics Society of Australia, HF2002 (pp. CD-ROM publication). Melbourne.
  • Wong, B.L. William, Ng, Betty P., & Clark, Simon A. (2000). Identifying expertise for CAL program development in operative dentistry. Journal of Dentistry: Educational Technology Section, 1(1), http://www.elsevier.com/homepage/sab/jdentet/contents/wong2/wong2.html.
  • Wong, B.L. William. (2004). Data analysis for the Critical Decision Method. In D. Diaper & N. Stanton (Eds.), Task Analysis for Human-Computer Interaction (pp. 327-346). Mahwah, NJ: Lawrence Erlbaum Associates.

Emergency Ambulance Dispatching - Decision Making, Situation Awareness, Representation Design

  • Blandford, Ann, & Wong, B.L. William. (2004). Situation Awareness in Emergency Medical Dispatch. International Journal of Human-Computer Studies, 61(4), 421-452.
  • Blandford, Ann, Wong, B. L. William, Connell, Iain, & Green, Thomas. (2002). Multiple Viewpoints On Computer Supported Team Work: A Case Study On Ambulance Dispatch. In F. Culwin (Ed.), People and Computers XVII, HCI 2002 Conference, 2-6 September 2002 (pp. 139-156). London: Springer, in collaboration with the British Computer Society.
  • Hayes, J., Moore, A., Benwell, G., & Wong, B. L. W. (2005). Complexity factors in ambulance command and control. In Proceedings of the Human Factors and Ergonomics Society 49th Annual Meeting, 26-30 Sept 2005, Orlando, Florida. (pp. 234-238): HFES Press.
  • Wong, B. L. W., Hayes, J., & Moore, T. (2005a). What makes emergency ambulance command and control complex? In C. Johnson (Ed.), 2nd Workshop on Complexity in Design and Engineering, GIST Technical Report G2005-1 (pp. 95-105). Glasgow, Scotland: Department of Computing Science, University of Glasgow.
  • Wong, B. L. William, & Blandford, Ann. (2004a). Information handling in dynamic decision making environments. In D. J. Reed, G. Baxter & M. Blythe (Eds.), Proccedings of ECCE-12 , the 12th European Conference on Cognitive Ergonomics 2004, Living and Working with Technology, 12-15 September 2004, York. (pp. 195-202). York: European Association of Cognitive Ergonomics.
  • Wong, B. L. William, & Blandford, Ann. (2004b). Situation Awareness in an Emergency Medical Dispatch Centre. In Proceedings of the 48th Annual Meeting of the Human Factors and Ergonomics Society (pp. 285-289). Santa Monica, CA: HFES.
  • Wong, B.L. William, & Blandford, Ann. (2001). Situation awareness and its implications for human-systems interaction. In W. Smith, R. Thomas & M. Apperley (Eds.), Proceedings of the Australian Conference on Computer-Human Interaction OzCHI 2001, 20-22 November 2001 (pp. 181-186). Perth, Australia: CHISIG, Ergonomics Society of Australia.

Air Traffic Control - 4D Interfaces

  • Amaldi, P., Fields, B., Rozzi, S., & Wong, B. L. W. (2005a). Operational Concepts Report Vol.1: Approach Control. Deliverable 12. Report prepared for AD4: 4D Virtual Airspace Management System, Sixth Framework Programme, Priority 1.4 Aeronautics and Space. Project Contract No. 012328. 15 June 2005, OCR1-AD4-WP2-MU. London, UK: Interaction Design Centre, Middlesex University.
  • Amaldi, P., Fields, B., Rozzi, S., Woodward, P., & Wong, B. L. W. (2005b). Operational Concepts Report Vol.2: Tower Control. Deliverable 12. Report prepared for AD4: 4D Virtual Airspace Management System, Sixth Framework Programme, Priority 1.4 Aeronautics and Space. Project Contract No. 012328. 21 October 2005, OCR2-AD4-WP2-MU. London, UK: Interaction Design Centre, Middlesex University.
  • Monteleoni, A., Panifici, E., Lot, D. D., Paola, A., Fields, B., Rozzi, S., et al. (2005). Next Generation 4D HMI Concepts. Deliverable 14. Report prepared for AD4: 4D Virtual Airspace Management System, Sixth Framework Programme, Priority 1.4 Aeronautics and Space. Project Contract No. 012328. 15 June 2005, 4DHMI-AD4-WP2-NX. Rome, Italy: NEXT Sistems Ingegeria.

Power Control Systems - Cognitive Engineering and Representation Design

  • Li, X., Sanderson, P., Wong, W., & Choudhury, S. (2005). Applying the control adaptation method to a real world system: Hydropower system example. In Proceedings of the Annual Conference of the European Association of Cognitive Ergonomics, EACE 2005. Chania, Crete, 29 Sept - 1 Oct 2005.
  • Memisevic, R., Sanderson, P., Choudhoury, S., & Wong, W. (2005). Work domain analysis and ecological interface design for hydropower system monitoring and control. In Proceedings of the IEEE International Conference on Systems, Man and Cybernetics. Hawaii, USA, 10-12 October 2005 (pp. Paper accepted for publication).
  • Sanderson, P., Memisevic, R., & Wong, W. (2004). Analysing cognitive work of hydroelectricity generation in a dynamic deregulated market. In Proceedings of the 48th Annual Meeting of the Human Factors and Ergonomics Society (pp. 484-488). Santa Monica, CA: HFES.

Information Layering and Multi-Layered Displays

  • Wong, B. L. W., Joyekurun, R., Mansour, H., Amaldi, P., Nees, A., & Villanueva, R. (2005b). Depth, Layering and Transparency: Developing design techniques. In S. Balbo & T. Bentley (Eds.), Proceedings of OzCHI 2005, the Annual Conference of the Australian Computer-Human Interaction Special Interest Group, Human Factors and Ergonomics Society of Australia, 21-25 November 2005 (pp. Accepted for publication). Canberra, Australia.
  • Wong, B. L. W., Joyekurun, R., Nees, A., Amaldi, P., & Villanueva, R. (2005c). Information layering, depth and transparency effects on Multi-Layered Displays for Command and Control. In Proceedings of the 49th Annual Meeting of the Human Factors and Ergonomic Society, 26-30 September, 2005, Orlando, FL. (pp. 353-356): HFES Press.
  • Wong, B.L. William. (2003). Technology affordances of the ActualDepth� Multi-Layered Display. Report prepared for Deep Video Imaging Ltd, Hamilton. Objective 12 TBG Grant Reference Number DVIL 0201: Human-Computer Interaction of the ActualDepth� 3D Display Technology. Dunedin, NZ: University of Otago.

Interfaces for Users with Low Literacy and Information Skills

  • Keith, Suzette, & Wong, B.L. William. (2004). Fit for purpose: Accessibility of On-line Public Service Information through the Barnet CAB Electronic Advice Project. Report prepared for the Manager, Barnet CAB.: Middlesex University Contract No. MUVL-6505.
  • Keith, Suzette, Springett, Mark, & Wong, William. (2005). Purpose and context: selecting multiple methods for evaluating a pilot public information terminal. In Proceedings of The Ergonomics Society Annual Conference, 5-7 April 2005, Hatfield, UK (pp. To be published).
  • Wong, B. L. W., Keith, S., & Springett, M. (2005). Fit for Purpose Evaluation: The case of a public information kiosk for the socially disadvantaged. In D. Benyon, J. Gulliksen & T. McEwan (Eds.), People and Computers XVIV, Proceedings of HCI 2005. (Vol. 1, pp. 149-165): Springer Verlag

 

  • Cognitive engineering, naturalistic decision making, and representation design, in complex dynamic environments such as command and control and power generation control.
  • Human-computer interaction and multimedia: The use of cognitive task analysis techniques and experimentation methods to identify and verify (i) interaction strategies with virtual environments and objects, (ii) the relative effectiveness of different media types on human performance, and (iii) how children interact and learn with multimedia technology. Domains have included operative dentistry, classical archaeology, navigation, whiteware repair, and IT in classrooms.
  • Usability engineering: Incorporating usability engineering practices into systems development processes used in industry without significantly increasing development costs. The use of usability heuristics as evaluation method.

On 13 April 2005, William Wong presented his Inaugural Professorial Lecture entitled "Human-Systems Interaction: Challenges for Representation Design".