Publications

Refereed Journal Papers

Boulter, L. and Bendell, A. (2007).  Organisational Excellence Strategies and Improved Financial Performance in Europe.  The Journal of Management & World Business Research.
Boulter, L. Bendell, A. and Abbas (2005-6) H. Excelling in Excellence. UK Excellence. IQA, December 2005 – January 2006.
Boulter, L. and Bendell, A (2004) ISO 9000:2000 – Likely Impact of the Revision for Small and Medium Sized Enterprises, International Small Business Journal, Vol 22 (3) pp 295-316.
Boulter, L. (2003) Legal Issues in Benchmarking, Benchmarking; An international Journal, Emerald, Vol 10, No6, pp528-537.
Boulter, L. and Bendell, A. (2002) How can ISO 9000;2000 Help Achieve Business Excellence?  What the Companies Think.  Measuring Business Excellence, the Journal of Business Performance Management, Vol 6, Number 2, pp 37-41, University Press.
Boulter, L. (1999) Competition Risks in Benchmarking, European Competition Law Review, Sweet & Mawell.
Boulter, L. (1995) Conducting Fair Play, The Benchmark.
Boulter, L. and Bendell, A. (1994) Benchmarking Issues; Some Practical Solutions, Journal of the Institute of Business Process Re-Engineering, Volume 2.

Paper Included in a Book

Boulter, L. (2005) The relationship between organisational excellence strategies and business performance, "Quality Management: A New Era".  World Scientific Publishing.  

Key Note Presentations

Boulter, L., Bendell A. and Dahlgaard, J.  (2010).  Recovering from the Crisis: How to do it and How to Sustain What you Achieve.  13th QMOD conference on Quality and Service Science, 30 August – 1 September 2010.  Cottbus, Germany. 
Boulter, L and Bendell A (June 2009), The Case for Business Excellence. Czech Excellence Award Winners Conference, Prague.
Boulter, L and Bendell A (2008) Market Pays for Quality.  To be presented at Quality is Back, Back to Quality, 52nd EOQ Congress, Vienna.
Boulter, L. (2005) Organisational Excellence Strategies, Proceedings of The 1st Conference on Quality Management and Six Sigma, 14 – 15 January 2005, pp1-5.
Boulter, L. and Bendell, A. (July, 2006).  Organisational Excellence Strategies and Improved Financial Performance in Europe.  Presented at the Academy of World Business Conference, Paris. 
Boulter, L. and Bendell, A.  (April, 2006).  Organisational Excellence Strategies and Improved Financial Performance in Europe.  Presented at the Award Winners Conference in Vienna

Refereed Conference Papers  

Boulter, L. and Bendell, A.  (2010).  Service: Mind the Gap!  13th QMOD conference on Quality and Service Science, 30 August – 1 September 2010.  Cottbus, Germany 
Boulter, L., Bendell A. and Dahlgaard, J.  (2010).  Recovering from the Crisis: How to do it and How to Sustain What you Achieve.  13th QMOD conference on Quality and Service Science, 30 August – 1 September 2010.  Cottbus, Germany 
Boulter, L. (2006) Issues in Supply Chain Management, 9th International QMOD Conference, Liverpool John Moores University.
Boulter, L. (2005) Intellectual Property Issues in Knowledge Management, 8th International QMOD Conference, Palermo, 29 June – 1 July
Boulter, L. (2004) Benchmarking Methodologies, Duty of Care and Liability in Negligence, Proceedings of the 7th International QMOD Conference, The Quality Centre of the Technology Institute of Mexico, Monterey, August 4 – 6 2004.
Boulter, L. (2004) The Effective Implementation of Organisational Excellence Strategies on Key Performance Results, Proceedings of The 9th World Congress for Total Quality Management, Abu Dhabi, 27 – 29 September 2004.
Boulter, L. (2004) Intellectual Property Issues for R&D Management of Global-Industry Academic Links, Proceedings of the IEEE International Engineering Management Conference, Singapore, 18 – 21 October 2004, pp643-647.
Boulter, L.  (2002) Legal Issues in Knowledge Transfer.  Proceedings of the Third Multi-National Alliance for the Advancement of Organisational Excellence.  Ayrshire Management Centre, University of Paisley, Ayr, Scotland.
Boulter,  L. and Bendell, A. (2002) Survey of Intellectual Property Right Issues for Global Academic to Industry Technology Transfer.  Proceedings of the Global Business and Technology Association Conference, 25-29 June 2002, pp1277-1283.
Boulter, L.  and Bendell, A. (2002) Managing the Technology Transfer Process. Proceedings of IEEE International Engineering
Management Conference – IEMC 2002, St Johns College Cambridge, 18 – 20 August 2002.
Boulter, L.  and Bendell, A. (2001), How Can ISO 9000:2000 Help Companies Achieve Excellence?  Proceedings of the Multi-National Alliance for the Advancement of Organisational Excellence, University of Versailles, Paris, France.
Boulter, L. and Kelly, J. (2001) Implications of Intellectual Property Rights (IPR) for Academic/Industry Technology Transfer, Proceedings of the ESRC Transnational Communities Programme, University of Warwick.    
Boulter, L. Kelly, J. and Bendell, A. (2000) Globalising Industry/Academic Links, Global Change Conference, Manchester.
Boulter, L. (2000) Organisational Excellence in the Context of Industry/Academic Technology Transfer, Proceedings of the Multi-National Alliance for the Advancement of Organisational Excellence, University of Colorado, US.

Research Reports

The European Foundation for Quality Management and British Quality Foundation

Boulter, L. Bendell, A. Singhal, V. Abbas, H. Abbas. (2005) Report on EFQM, BQF Funded Project into the impact of the Effective Implementation of Organisational Excellence Strategies on Key Performance Results. Published by EFQM and BQF.  

DTI

Boulter, L. (2004) Issues in the Supply Chain:  Academic to Industry Technology and Company-to-Company Technology Transfer in China, Russia, Taiwan and Korea.  

Rolls-Royce plc 

Boulter, L. (2002) Issues In the Supply Chain: Globalising Strategic Alliances

Professional Articles

Boulter, L., and Bendell, A.  (2009).  Master Lean Belt.  Public Sector Executive, Jan/Feb 2009.
Boulter, L. Randall N, (2004) On Course for CRM, Qualityworld, Institute of Quality Assurance (IQA), Vol 30, Issue 10, pp16- 18.
Boulter, L. Bendell, A. and Stone, M.  (2001) SMEs Surveyed, Quality World, Volume 27 Issue 6, pp 32-34, Institute of Quality Assurance.
Bendell, A. Boulter, L. and Hannon, P. (2000)  ISO 9000:2000 Heading for Impact with SMEs, Quality World, Volume 26, Issue 4, Institute of Quality Assurance, pp12-15.
Boulter, L. (1997) Providing the Right Service for Customers, The Law Society Bulletin.
Boulter, L. Bendell, A. (1995) Marking out Payroll’s Territory, Gee’s Pay Monthly.
Boulter, L. (1994), Benchmarking – the Measure of Quality Systems Success, Business East Midlands, pp 25-26.

Books

Bendell, A. Boulter, L. and Goodstadt, P. (1998) Benchmarking for Competitive Advantage, (2nd Edition), Pitman/Financial Times.  This book is a best-seller and translated into 5 languages.
Bendell, A. Boulter, L. and Goodstadt, P. (1995 – 1999) Benchmarking for Competitive Advantage, Spanish, Italian, Swedish, Portuguese and Indonesian Editions, Pitman/Financial Times.
Bendell, A. Boulter, L. and Kelly, J. (1994) Implementing Quality in the Public Sector Pitman/Financial Times.

 


 

MBA, MSc and MA programmes.

Systems thinking, Organisational Excellence, Service Quality, Operations Improvement, Lean Management.

Research Funding

The European Foundation for Quality Management and The British Quality Foundation
Rolls-Royce plc
DTI
SGS Yarsley
Lloyds

Dr Louise Boulter was returned in the most recent Research Assessment Exercise.