This workshop is designed for people who are the "face and voice" of the company, and who work in customer-facing roles on a day to day basis. An understanding of the importance of first impressions and building the customer relationship is an essential part of the overall marketing strategy of any company.
The one-day course covers a wide range of highly relevant topics:
By the end of the session delegates will:
This course is part of the Institute for Work-Based Learning (IWBL) Management Series and other workshops include:
Completion of four of the workshops in this series and a Work-Based Learning Report leads to a Middlesex University Certificate in Personal and Professional Development NQF Level 4.
For further information, please email our Business Development team or call 020 8411 5050.