Customer satisfaction is key to continuing success – and the ability to convert each customer into a satisfied client is crucial at every level, from senior management to the first point of contact.
You will develop the necessary real-world skills to conduct these interviews, as well as enhancing your ability to successfully manage the appraisal process.
The one-day course covers a wide range of highly relevant topics:
By the end of the session, you'll be able to:
This course is part of the Institute for Work-Based Learning (IWBL) Management Series and other workshops include:
Completion of four of the workshops in this series and a Work-Based Learning Report leads to a Middlesex University Certificate in Personal and Professional Development NQF Level 4.
For further information, please email our Business Development team or call 020 8411 5050.