You'll go through each step of the sales process, including rapport building, identifying need, planning, making appointments, structuring meetings and closing. Through discussion and exercise, you'll identify the qualities that achieve high performance and referral rates – and learn how to apply these to your own work.
By the end of the session, you'll be able to:
Understand the range of uses for referring potential opportunities
Prepare for and plan an opportunity to meet specific situations and objectives as required
Conduct a 'meaningful conversation' effectively, lawfully and ethically
Record relevant information and outcomes
Prepare for and plan difficult conversations in the workplace.