Why are you undertaking this project? I often ask this question and am surprised by the lack of coherent answers. What is important to the people associated with the project? Far too often, discussion of Critical Success Factors is limited to "cost, time and quality" or some significant milestones – so how does a project manager start to address this issue? What are the benefits of an approach that involves developing an understanding of your stakeholders? How does this lead you to identification of the really important risks? This course is designed to help with the identification of stakeholders and their Critical Success Criteria, how to use this information to manage expectations and formulate meaningful Key Performance Indicators for your projects.