Staff at Middlesex University are celebrating after it was shortlisted for two prestigious higher education awards for its student services and library.
The north London based university has been shortlisted for two Times Higher Education Leadership and Management Awards. Its new student helpdesk service has been recognised in the ‘Outstanding Student Services Team’ category and its innovative library teaching methods for the ‘Outstanding Library Team’ award.
The awards celebrate the higher education sector’s leadership, management, financial and business skills.
Outstanding student services
Middlesex’s student helpdesk, UniHelp, has transformed the way student enquires are resolved. Providing support at dedicated desks and remotely it is the first port of call for any student enquiry from course and timetable queries, to help with learning support or welfare issues. It replaced a number of individual services and help points spread across the University.
The helpdesk has been welcomed by students – with 90% of those questioned saying they were satisfied or very satisfied with their overall experience of using the UniHelp desk in a Students’ Union survey.
Staff in the library created a new interactive way of teaching students about how to maximise the range of library resources at the disposal of students to help them complete their studies. It has particularly helped students not used to studying in the UK.
Middlesex’s hands-on suite of group activities has been adopted by other institutions.
Pro vice-chancellor and director of library and student support at Middlesex University Nick Bevan said: “This is fantastic news for the staff who have worked so hard to imbed these new initiatives at Middlesex, and the students who have benefitted from the services.”
Middlesex University Deputy Chief Executive Melvyn Keen said: “We are proud the support our library and our student services give students at Middlesex has been recognised in this way.
“We have been delighted with the success of the student helpdesk, and are looking forward to developing it further as a beacon of best practice within the sector.”
The winners will be announced at a special ceremony on Tuesday 17 June at the Grosvenor House Hotel, Park Lane, London.
Full list of nominated institutions:
Outstanding Library Team
Institute of Education, University of London
Liverpool John Moores University
University of Manchester
University of Sheffield
Outstanding Student Services Team
University of Chichester
University of Cumbria
De Montfort University
University of Gloucestershire
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