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Research to understand the barriers to take up and use of business support

Commissioned for the Department for Business, Innovation and Skills

A CATI telephone survey of the owner-managers of 1,200 employer SME (1-249 employees) businesses in England was undertaken in March 2011. The survey was mainly quantitative, collecting additional qualitative information for unspecified categories and took on average 20 minutes to complete. The survey sample was designed to provide statistically robust evidence of recent business use and non use of external business support services, differentiating between private sector and public sector sources of information and advice.

Date published: July 2011

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