For the Citizens Advice Bureau
With new challenges for measuring impact, Citizens Advice commissioned Middlesex University and The Guild to examine how organisations can measure social value. The study explored how Citizens Advice can shape the debate around social value in the new commissioning agenda, including models such as Social Impact Bonds. Approaches to ensure any evaluations are rigorous were outlined and ways to encourage buy-in from staff and volunteers into the existing Citizens Advice outcomes toolkit were examined. The study also explored the different approaches that Citizens Advice and local bureaux can use to demonstrating social value and what additional research should be carried out at national level.