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Service Development and Quality Improvement

Module code NSA 3200 (Level 6)
NSA 4200 (Level 7)
Start date September
Fees See Fees and funding below
Module leaderMeghan Luton


This module is a must for those working in healthcare and community services who are looking to explore quality enhancements and future service development.  The teaching and learning strategy is designed to facilitate learning for busy learners, making it easier to study from home at your own pace.

You have the option of studying a single module for 15 credits or as part of a certificate, an undergraduate degree or master’s degree at Level 6 or 7.

This module will develop your leadership knowledge and skills within your area of expertise. It will give you the expertise to take the lead in developing services and enhancing quality within a particular service.

Particular emphasis will be placed on fostering participatory approaches in a way that facilitates yourself, clients and others you work with.


Active learning will be used to encourage interaction between learners and tutors, drawing on user and community expertise as well as your own experiences. You will be provided with online learning materials and online lectures as well as additional guided reading.

Engaging with active discussion boards and tutorials will enable you to consolidate, reflect and extend your knowledge, and help not only to prepare you for the assessment but also to introduce changes to support service development within your work place.


The assessment will be in two parts:

  1. The development of a multimedia resource which contributes to a service improvement
  2. A written critical analysis identifying an issue and developing a potential plan for addressing this utilising your multi-media resource.

Teaching dates

This module will be taught online. Dates TBC.

All sessions run from 10am-12pm

Assessment date: TBC
Provisional feedback: TBC
Academic board: TBC

Entry requirements

To undertake this module you must be working or have worked in an area of public or community service where you are able to discuss and develop the learning within this module.

If you are interested in undertaking Level 7 study you should have evidence of previous study at level 6.

Fees and funding

The fees* below refer to the 2023/24 academic year unless otherwise stated.

  • Per credit: £63
  • 15 credits: £945
  • 30 credits: £1,890

*Course fees are subject to annual inflation.

There are several funding options available:

  • receiving course fees via CPPD contracts between NHS trusts and Middlesex University
  • paying your own fees
  • sponsorship by your employer (but not under a CPPD contract).

How to apply

If you are interested in applying, please email the module leader, Meghan Luton.

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