Interviewing Skills | Middlesex University London
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    Interviewing Skills

    Most people working in a business will get involved in interviewing at some point in their career. But do you know what it takes to be a successful interviewer?

    This practical course will give you up-to-date techniques so you can be entirely confident of your performance. You'll learn key legal considerations, pick up essential tips to help you handle real-life situations and develop first-class interviewing skills.

    Course information

    This intensive one-day course covers the key skills and knowledge for successful interviews:

    • Interview types – formal and informal, including selection, exit, grievance, disciplinary, counselling, appraisal, supervision and information gathering/investigation
    • Appropriate climate for conduct of an interview
    • Structure and format of interviews according to purpose
    • Legal and ethical considerations in relation to interviewing
    • Questioning and listening techniques
    • Impact of non-verbal communication
    • Ways to analyse and interpret information gained (facts, evidence, opinion, meaning)
    • Recording information (eg for subsequent challenges) and interview outcomes
    • Importance of feeding back during and after interviews to interviewee and authorised people, and methods of doing so.

    Learning outcomes

    By the end of the session, you'll be able to:

    • Understand the range of uses for interviews
    • Prepare for and plan an interview to meet specific situations/objectives as required
    • Conduct interviews effectively, lawfully and ethically
    • Record relevant information and outcomes
    • Provide feedback appropriately during and following an interview to interviewee and other authorised people

    Progression routes

    This course is part of the Institute for Work-Based Learning (IWBL) Management Series and other workshops include:

    Completion of four of the workshops in this series and a Work-Based Learning Report leads to a Middlesex University Certificate in Personal and Professional Development NQF Level 4.

    For further information, please email our Business Development team or call 020 8411 5050.

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