Professional services
Our dedicated staff at every level of university life make a transformative difference to the lives of our students and to the lives of people both locally and globally through our education, research and knowledge exchange, and engagement.
Digital and Library
Led by James Smith, Chief Information Officer
Digital Operations
Part of the Digital and Library Services Directorate, they manage the University’s IT infrastructure and support. This includes networks, change management and project support, cyber security, identity access and platforms, IT asset management and IT operations including the IT helpdesk.
Digital Products and Projects
This team manages all University systems and software products. They lead digital project management, database administration and applications and development.
Library Services and Digital Skills
This team provides library services, research support and digital skills development. They also offer business support to other teams within Digital and Library Services.
Education and Student Experience
Led by Dr Ellen Buck, Pro Vice-Chancellor, Education and Student Experience
Learning and Teaching
This area supports academic practice, virtual learning, curriculum development and staff training. It also oversees programme quality, reviews, partnerships and regulatory requirements. The team leads access and participation planning to ensure teaching meets the needs of all students.
Student Administration
This team manages student records, curriculum details, assessments, exams, timetabling, room bookings and student appeals, conduct and complaints.
Student Life
Student Life provides one-to-one support for wellbeing, academic skills, money, immigration, and disability. They also manage enquiries, reception services, UniHelp, student communications and careers and employability support.
Finance
Led by Dr Tim Westlake, Interim Chief Operating Officer and UET Lead for Finance
Finance is responsible for managing the University’s money and financial planning. They handle payroll, procurement, payments, insurance and financial reporting to support decision-making.
Operations
Led by Dr Tim Westlake, Interim Chief Operating Officer and UET Lead for Finance
Estates and Facilities Services
This team manages the University’s buildings, spaces and on-campus services. They handle security, sustainability, events, catering, accommodation, mail services and estate planning.
Governance and Legal
This team oversees governance processes and provides legal and data protection services. They support the Board of Governors, Academic Board and University Executive Team. They also manage information governance, including data protection and freedom of information.
Human Resources
HR supports staff and leaders across all areas of employment and development. They work closely with managers, unions and equality, diversity and inclusion networks to shape the University’s Strategy.
Strategic Planning and Performance
This team helps the University plan effectively and measure progress towards strategic goals. They support planning across faculties and services and provide accurate data and analysis.
Student Recruitment, Marketing and Communications
This team leads student recruitment through marketing, outreach, events, and applicant support. They manage the University’s reputation, website, social media and communications with key stakeholders. They also handle strategic content, internal and external communications and branding.
Global Research and Knowledge Exchange
Led by Professor Janet Jones, Pro Vice-Chancellor, Global Research and Knowledge Exchange and Interim Dean of Faculty of Arts and Creative Industries
Business and Civic Engagement
This team manages apprenticeships, business partnerships and civic engagement work. They also look after further education partnerships, continued professional development and lifelong learning opportunities.
MDX Global
MDX Global leads international student recruitment and global academic partnerships. They also manage pathway programmes and opportunities for staff and student mobility.
Research and Knowledge Exchange
This team supports research activity and the development of knowledge exchange. They manage the Graduate School for postgraduate research students (PGR).