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      Dr Akiko Ueno

      ROLE: Senior Lecturer in Marketing
      SCHOOL: Business School
      DEPARTMENT: Marketing Branding & Tourism
      TELEPHONE: +44 (0)20 8411 2814
      EMAIL: A.Ueno@mdx.ac.uk
      1. Biography &
        Qualifications
      2. Learning &
        Teaching Interests
      3. Research Outputs &
        Interests
      4. Funded Research &
        Knowledge Exchange Projects
      5. Engagement &
        Impact

      • Biography &
        Qualifications

        Dr Akiko Ueno has joined Middlesex University in 2013 as a Senior Lecturer in Marketing. She has an MBA from the University of Exeter, Ph.D from the University of Bedfordshire, and a Graduate Diploma in Law from the University of Westminster. She is a Fellow of Higher Education Academy.

        Languages spoken

        Japanese


        Languages Spoken

      • Learning &
        Teaching Interests

        MKT3322: Marketing for Financial Services

        MBA4646: Marketing Management

      • Research Outputs &
        Interests

        Service Marketing, Service Quality, Service Productivity, HRM in the Service Sector

        Publications

        Ueno, A. (2013), 'Are Performance appraisals and Reward Really a Contributory Factor to Service Quality?', Service Markeitng Quarterly, Vol. 31, No., 1, pp1-15

        Ueno A (2012) , 'Which HRM practices contribute to a culture of service excellence?', Total Quality Management and Business Excellence, Vol. 23, No. 11, pp1227-1239

        Ueno, A. (2010), 'Fundamental features supporring service quality', Journal of Service Marketing, Vol. 24, No. 1, pp74-86

        Ueno, A. (2009), 'Which management practices are contributory to service quality? Part 2: Findings from in-depth interviews', International Journal of Quality and Reliability Management, Vol. 26, No. 8, pp761-777

        Ueno, A. (2008), 'Which management practices are contributory to service quality?', International Journal of Quality and Reliability Management, Vol. 25, No. 6, pp585-603

        Ueno, A. (2008), 'Is Empowerment Really a Contributory Factor to Service Quality?', Service Industries Journal, Vol. 28, No. 9, pp1321-1335

        Conference papers

        'Which factors can improve service productivity and service quality simultaneously?', Ueno, A. Accepted at the 8th International Service Research Conference, Greece, June 2014

        'Developing a conceptual model illustrating how HRM practices support each other in order to improve service quality', Ueno, A. Presented at the 2013 International Conference on Strategic Innovative Marketing, Czech Republic, September 2013

        'The Impact of Teamwork on Productivity: New Evidence for the Service Sector', Ueno, A. Presented at the 2012 Academy of World Business, Marketing & Management Development Conference, Hungary, July 2012

        'Do Performance Appraisals and Rewards Really Support Service Quality?', Ueno, A. Presented at the 3rd Biennial International Conference on Service Marketing, Turkey, September 2011

        Publication Feed

        Interactive effects of information exchange, relationship capital and environmental uncertainty on international joint venture (IJV) performance: an emerging markets perspective

        Kwok, Francis and Sharma, Piyush and Gaur, Sanjaya Singh and Ueno, Akiko (2019) Interactive effects of information exchange, relationship capital and environmental uncertainty on international joint venture (IJV) performance: an emerging markets perspective. International Business Review , 28 (5). ISSN 0969-5931

        Classroom disciplinary climate in secondary schools in England: what is the real picture?

        Jenkins, Andrew and Ueno, Akiko (2017) Classroom disciplinary climate in secondary schools in England: what is the real picture? British Educational Research Journal , 43 (1). pp. 124-150. ISSN 0141-1926

      • Funded Research &
        Knowledge Exchange Projects

      • Engagement &
        Impact

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