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Interviewing Skills

Most people working in a business will get involved in interviewing at some point in their career. But do you know what it takes to be a successful interviewer?

This practical course will give you up-to-date techniques so you can be entirely confident of your performance. You'll learn key legal considerations, pick up essential tips to help you handle real-life situations and develop first-class interviewing skills.

Course information

This intensive one-day course covers the key skills and knowledge for successful interviews:

  • Interview types – formal and informal, including selection, exit, grievance, disciplinary, counselling, appraisal, supervision and information gathering/investigation
  • Appropriate climate for conduct of an interview
  • Structure and format of interviews according to purpose
  • Legal and ethical considerations in relation to interviewing
  • Questioning and listening techniques
  • Impact of non-verbal communication
  • Ways to analyse and interpret information gained (facts, evidence, opinion, meaning)
  • Recording information (eg for subsequent challenges) and interview outcomes
  • Importance of feeding back during and after interviews to interviewee and authorised people, and methods of doing so.

Learning outcomes

By the end of the session, you'll be able to:

  • Understand the range of uses for interviews
  • Prepare for and plan an interview to meet specific situations/objectives as required
  • Conduct interviews effectively, lawfully and ethically
  • Record relevant information and outcomes
  • Provide feedback appropriately during and following an interview to interviewee and other authorised people

Progression routes

This course is part of the CPD Management Series and other workshops include:

Completion of four of the workshops in this series and a Work-Based Learning Report leads to a Middlesex University Certificate in Personal and Professional Development NQF Level 4.

For further information, please email our Business Development team or call 020 8411 5050.

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